top of page

STORE POLICY

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@airmailcity.com. Please note that returns will need to be sent to the following address:

 

Airmail City

13351 Riverside Dr. #481

Sherman Oaks, CA 91423

Customers are responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@airmailcity.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@airmailcity.com.

Shipping

Customers pay a flat rate for shipping based on the item(s) purchased. Items are typically shipped via USPS Priority mail or UPS Ground. We offer free shipping on orders over $120. Please allow 7-10 business days for your order to fulfill. We do not ship internationally at this time. 

Customer Care

Shop with confidence. We print and embroider our designs on some of the highest quality blank clothing on the market. If you are unhappy with an item, we are happy to offer returns within 14 days of receiving your item(s). 

Payment Methods

Payment Methods

• Credit / Debit Cards

• Apple Pay

bottom of page